My daughter’s laugh A crisp, clear morning The bright eyed robin who follows me round the garden The crown of an oak silhouetted against the sky Waves lapping on a shore My morning cup of tea Fresh linen and my own bed Curling up with a book by an open fire My husband's...

Every now and then in my executive coaching or workshops I hear someone describe some really unpleasant, fear based management practices. And some managers who take this kind of style and approach complain that people are too sensitive and should ‘toughen up’. Now, as you may already...